At Thambulam.in, we strive to deliver high-quality products and a seamless shopping experience. However, if you’re not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.
✔️ Returns or exchanges can be initiated within 10 days of delivery.
✔️ Claims for missing, defective, or damaged items must be reported within 2 business days of delivery.
✔️ Items must be unused, in their original packaging, and with all tags and accessories intact.
✔️ Returns are not accepted for perishable, personalized, or customized items unless damaged or incorrect.
???? Exchange: Get a replacement for the same or a similar item of equal value.
???? Refund: Receive a full refund (excluding shipping charges) via your original payment method.
???? Email us at support@thambulam.in / thambulamtn@gmail.com with:
Our support team will respond within 24-48 hours with the next steps.
???? Securely pack the item using the original packaging or a sturdy alternative. Bubble-wrap fragile items to prevent damage.
???? Send it via a trusted courier service with a tracking number (return shipping costs are to be borne by the customer).
⚠️ We are not responsible for lost or damaged return shipments, so please ensure proper packing and tracking.
???? Exchange: A replacement will be dispatched within 5-7 business days after return approval.
???? Refund: Once we receive and inspect the item, the refund will be processed within 5-7 business days via the original payment method (Credit/Debit Card, Net Banking, UPI, Razorpay, etc.).
???? Non-returnable items: Customized products, perishable items, and used products cannot be returned unless received in a damaged or incorrect condition.
???? If you receive a damaged or incorrect product, we will cover the return shipping charges and offer a full refund or replacement.
???? For COD orders: Refunds will be processed as store credit or via bank transfer after verification.
???? Email: support@thambulam.in / thambulamtn@gmail.com
???? Customer Support: +91 7200194918
⏰ Support Hours: Monday – Saturday | 10 AM – 6 PM
We are committed to providing quick resolutions and ensuring that your shopping experience remains delightful. Shop with confidence at Thambulam.in! ✨
